tel: (972)-438-6683

Norco COVID-19 Protocols

Norco Moving & Storage is taking the coronavirus pandemic very seriously. To that end, Norco has put into place protocols designed to protect our employees and customers. These include:

What precautions is Norco Moving & Storage taking to help prevent the spread of the virus?

Our recommendations for a safe moving experience for both our moving crews and our customers include the following:

  • Following federal and local guidelines around social distancing and sanitization
  • Conducting virtual surveys instead of in-home surveys to provide estimates
  • Frequently sanitizing trucks and equipment
  • Practicing social distancing with customers and, as much as possible, among moving teams
  • Wearing masks
  • Keeping trucks stocked with hand sanitizer
  • Making sure all those involved in the physical moving process are free from symptoms of COVID-19
  • Greeting one another with a smile, not a handshake
  • Disinfecting moving equipment and items to be moved
  • Limiting restroom use by moving crews to one restroom
  • Wearing face coverings, when available
  • Practicing CDC recommended hand-washing techniques throughout the move
  • Using hand sanitizer
  • Regularly cleaning and disinfecting before, during and after the move

*These Guidelines represent recommendations based on current CDC Guidelines and are subject to change based on our evolving understanding of COVID-19; the availability of equipment; the personal protective equipment; and other federal, state and local regulations that may be issued from time to time. Please direct any questions or concerns to your move coordinator.

What precautions is Norco Moving & Storage taking to protect its workers?

The health and safety of our customers, drivers and front-line personnel is our highest priority. We can assure you Norco is taking extra precautions and has provided resources to personnel regarding Coronavirus, which includes the following:

  • Mandating virtual surveys
  • Pre-screening of customers by asking a series of additional questions over the phone
  • Based upon information provided by the CDC, these questions are related to travel, contact with or exposure to any persons diagnosed with Coronavirus, and/or symptoms consistent with Coronavirus.
  • Monitoring guidance issued by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO)
  • This guidance includes immediately sending home workers who have acute respiratory illness and/or who have been exposed to the virus, quarantining workers who have tested positive for the virus and taking additional personal hygiene, personal protection and surface cleaning steps. The guidance also provides planning considerations if there are more widespread community outbreaks of COVID-19.
  • Developing, updating and publishing FAQs for employees and van operators repeatedly as new information is available
  • Practicing the CDC issued guidance for Business and Employers

What precautions should I take during my move?

Norco Moving & Storage asks that you follow basic protocol related to social distancing, hygiene and disinfecting practices. This includes the following:
• Refraining from any physical participation in the move
• Maintaining a 6-foot distance from movers and drivers as they work
• Requesting that movers wash their hands before participating in your move
• Disinfecting furniture and high-touch surfaces before your movers arrive
• Disposing of all packing materials once the move is complete

What if I suspect that a member of my moving team is ill when they arrive for my move?

  • If you believe someone on your team is exhibiting symptoms, please contact your move coordinator right away. Please do not attempt to assess for yourself whether a person has or is at risk of having Coronavirus. Simply pause the move, ask your team to wait outside, and call your move coordinator (972) 438-6683
  • We will work with you to determine the appropriate next steps, such as proceeding, rescheduling or canceling the move.

What will you do if it is discovered that a worker or customer has been diagnosed with COVID-19?

  • If a worker or customer indicates they have been positively diagnosed, Norco has a process to analyze all potentially affected personnel and customers, quarantine shipments as necessary, and notify affected individuals. Norco will also cooperate with any government agency that requests information relating to the exposure.

Final note: At the heart of every move are people: customers, agents, van operators and personnel. While the health and safety of all of those involved are always our highest priority, it is especially important during this time. We are all in this together, and Norco Moving & Storage is committed to moving you safely.